Refund policy

Refund & Exchange Policy

At our store, we are committed to providing high-quality products and ensuring customer satisfaction.

6-Month Warranty

All of our products are covered by a 6-month warranty from the date of delivery.

Eligible for Exchange

If your product has any of the following manufacturing defects, you are eligible for a replacement:

  • Damaged upon arrival

  • Stitching defects

  • Filling defects

  • Manufacturing faults that affect the product's quality or functionality

How to Request an Exchange

To request an exchange:

  1. Contact our customer support within the 6-month warranty period.

  2. Provide your order number and clear photos or videos showing the issue.

  3. Our team will review your request and respond as quickly as possible.

If your claim is approved, we will arrange a replacement for the defective product.

Warranty Exclusions

The warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, accidents, improper care, or unauthorized alterations

  • Cosmetic damage that does not affect the product's performance

  • Damage resulting from incorrect washing or handling instructions

Refunds

We do not offer refunds for products covered under this policy. If the product has a verified manufacturing defect, it will be replaced with the same item or an equivalent product, subject to availability.

If you have any questions, please contact our customer support team. We are always happy to assist you.